Frequently Asked Questions
What is AwardAce?
AwardAce is a company bringing a technology-based lens to the miles and points game.
Our suite of tools can help you make your miles work for you.Back to top
What is AwardAce Discover?
Use AwardAce Discover when you aren't set on any pair of cities—you just want to know all the places that you could go. Please see our blog post introducing Discover for a more detailed overview of what it is capable of.Back to top
How do I even get started with points?
It seems intimidating at first, but it is straightforward once you get a handle on the basics. Our comprehensive Beginner's Guide is a great introduction to the frequent flyer world.Back to top
What programs does AwardAce currently support?
AwardAce currently supports 21 programs. The below chart outlines the exact partnerships can be priced by AwardAce:
|Asia Miles||9W, EI, MU, NZ|
|AAdvantage||9W, AS, EY, FJ, HA, LY|
|ANA Mileage Club||9W, EY, GA, HA, JJ, PR, VS|
|Elevate||EK, HA, SQ, VA, VS|
|Enrich||9W, AF, AZ, EY, KL, VS|
|Etihad Guest||AB, AT, G3, GA, HU, KE, MH, NH, NZ, OZ, PR, SA|
|Executive Club||AS, EI|
|Flying Blue||CI, CZ, JL, MU|
|GarudaMiles||CI, CZ, JL, MU|
|JAL Mileage Bank||AF, EK, MU|
|KrisFlyer||VA, VS, VX|
|MileagePlus||9W, EI, HA|
|Mileage Plan||AA, AF, BA, CX, DL, EK, FI, HU, KE, KL, LA, QF|
|Miles & More||9W, JJ|
|Qantas Frequent Flyer||9W, AS, AZ, EI, EK, LY, MU|
|SKYPASS||AA, AS, EK, EY, HA|
|topbonus||9W, AZ, HU, VA|
What are its limitations?
AwardAce currently only supports direct and one-stop itineraries between any two cities.
It does not support mixed-carrier awards; redemption options are sorted by individual carriers.
It has limited support for non-alliance redemptions (see starred programs above for more information).
Does AwardAce estimate fuel surcharges?
Yes, we do! Our pricing calculator now offers a surcharge indicator. While it does not offer exact number estimates, AwardAce will show a general guideline for every program and airline combinationBack to top
Does AwardAce show seat availability?Back to top
How can I report errors or inaccuracies?
Let us know at firstname.lastname@example.org.
While we try our hardest to maintain a correct snapshot of our airline rules and policies, we cannot guarantee the acurracy of our numbers. Please confirm with airlines before transferring points or booking.Back to top
Questions or feedback?
Drop us a line at email@example.com. We look forward to hearing from you.Back to top
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